ITIL Practitioner

Description

Course Content:

Lesson 1: Orientation to the ITIL Practitioner Certification
Topic A: The ITIL Practitioner Certification
Topic B: The Nine Guiding Principles of ITIL Practitioner
Topic C: The Three Core Competencies of ITIL Practitioner

Lesson 2: Integrating the Guiding ITIL Principles and the CSI Approach
Topic A: The CSI Approach
Topic B: Integrate the CSI Approach and the Guiding ITIL Principles

Lesson 3: Using ITIL Metrics and Measurement
Topic A: Implement Critical Success Factors and Key Performance Indicators
Topic B: Use Hierarchies, Cascades, and Categories of Metrics
Topic C: Develop Assessments
Topic D: Evaluate Reporting Methods

Lesson 4: Applying ITIL Communication Principles
Topic A: Implement Effective Communication Techniques
Topic B: Apply ITSM Communication Methods

Lesson 5: Managing Organizational Change for Improvement Using ITIL
Topic A: Integrate Organizational Change Management and ITSM
Topic B: Create an OCM Action Plan






Classes

Add Location Instructor Dates Days Times Open
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PST
Technical Classroom
Noisette 7/25 - 7/26 We Th 09:00 AM - 04:30 PM 14
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PST
Technical Classroom
Noisette 9/25 - 9/26 Tu We 09:00 AM - 04:30 PM 14
Register Now!
PST
Technical Classroom
Noisette 11/7 - 11/8 We Th 09:00 AM - 04:30 PM 14